TERMS & CONDITIONS

Last updated: 10 August 2026

These Terms & Conditions ("Terms") apply to your use of the website operated by CHELLE'S BARGAINS LTD and to purchases made through our online store.

By using our website or placing an order, you agree to these Terms. Please read them carefully before placing an order.

1. About Us

CHELLE'S BARGAINS LTD
Registered in England and Wales
Company number: 14069965
Registered office: 66 Greendale Drive, Radcliffe, Manchester, England, M26 1UQ
Email: chellesfeet@outlook.com

In these Terms, "we", "us" and "our" mean CHELLE'S BARGAINS LTD.

"You" and "your" mean the customer or visitor using our website.

2. Our Products

We sell footwear and related products through our online store.

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information are accurate. However, colours may appear differently depending on your device or screen.

Product availability is subject to stock availability.

Where a product has particular characteristics, including pre-owned, clearance, marked, imperfect or otherwise non-standard condition, this will be stated in the relevant product description.

Nothing in these Terms affects your statutory consumer rights.

3. Product Sizes and Fit

Customers are responsible for selecting the appropriate size using the information provided on the product page.

Sizing can vary between brands, styles and manufacturers.

Where size guides are provided, they are intended as guidance only.

If footwear does not fit but is otherwise as described and not faulty, our change-of-mind returns provisions apply.

4. Prices

All prices displayed on our website are in pounds sterling (£).

We are not currently VAT registered and therefore do not provide a VAT registration number.

The price payable will be the price displayed at the time you place your order, subject to any obvious pricing error.

Delivery charges will be displayed separately before you complete your purchase.

We will not charge you for optional products or services unless you have actively agreed to purchase them.

5. Pricing Errors

We take reasonable care to ensure that prices are accurate.

If an obvious pricing error occurs, we reserve the right to contact you before accepting the order.

If an order has already been accepted and we discover an obvious error, we will contact you as soon as reasonably practicable.

If the correct price is higher and you do not wish to proceed, you may cancel and receive a refund of any amount paid for the affected product.

This provision does not affect your statutory rights.

6. Placing an Order

When you submit an order through our website, you are making an offer to purchase the products selected.

Before submitting your order, you should check that all product, delivery and payment information is correct.

Our website will provide an appropriate opportunity to correct errors before the order is submitted.

Submitting an order creates an obligation to pay the stated price.

Your order is subject to acceptance by us.

We will normally confirm your order by email.

The order confirmation will contain details of the products purchased and other relevant information.

We recommend keeping your order confirmation for your records.

7. Payment

Payment is processed through the payment methods made available at checkout.

We accept PayPal and may make other payment methods available from time to time.

Where PayPal or another payment provider processes your payment, that provider may process your personal and payment information under its own terms and privacy policy.

We do not generally store complete payment-card details ourselves.

If payment is declined or cannot be authorised, we may be unable to fulfil the order.

8. Customer Accounts

You may create an account where this functionality is available.

You must provide accurate information and keep your login credentials secure.

You are responsible for activity carried out through your account unless the account has been used fraudulently without your knowledge.

Please contact us immediately if you believe your account has been accessed without permission.

We may suspend or terminate accounts where reasonably necessary to protect our business, customers, website or payment systems, including in cases of suspected fraud, abuse or serious breach of these Terms.

You may request closure of your account.

Closing an account does not necessarily require us to delete information that we are legally required or otherwise permitted to retain, including transaction, tax, accounting, fraud-prevention or dispute records.

9. Delivery

We currently use Royal Mail and Evri for delivery.

Available delivery methods, costs and estimated delivery times will be shown at checkout or elsewhere on the website before you place your order.

We will deliver to the address provided by you at checkout.

You are responsible for ensuring that your delivery address is accurate.

We aim to dispatch orders within the times stated on the website.

Unless a different period has been agreed with you, applicable law generally requires goods purchased online to be delivered without undue delay and within 30 days.

If an order is delayed, please contact us at chellesfeet@outlook.com.

10. Delivery Problems

If your order does not arrive within the expected delivery period, please contact us so that we can investigate.

We may need to contact the relevant delivery provider.

If your order arrives damaged, incorrect or incomplete, please contact us as soon as reasonably possible.

We may ask you to provide photographs or other information to help us investigate the issue.

Any request for photographs or other evidence is intended to assist our investigation and does not remove or restrict your statutory rights.

11. Risk and Delivery

Where required by law, responsibility for goods remains with us until the goods come into your physical possession or the possession of a person nominated by you, other than the carrier.

We are not responsible for delivery problems caused by inaccurate information supplied by you, subject always to your statutory rights.

12. Your Right to Cancel

If you are a consumer purchasing goods online, you generally have a statutory right to cancel your purchase without giving a reason.

For most goods, the cancellation period is 14 days from the day after you, or a person you nominate other than the carrier, receives the goods.

If your order consists of multiple goods delivered separately, the cancellation period may run from receipt of the last item.

To cancel, you must clearly tell us that you have decided to cancel.

You can contact us at:

Email: chellesfeet@outlook.com

You may also use the cancellation form at the end of these Terms.

13. Returning Goods After Cancellation

If you cancel under your statutory cancellation right, you must normally return the goods to us without undue delay and no later than 14 days after notifying us of cancellation.

Unless the goods are faulty, damaged, misdescribed or another statutory remedy applies, you are generally responsible for the direct cost of returning goods following a change-of-mind cancellation where we informed you of this before purchase.

We recommend obtaining proof of postage when returning an order.

14. Condition of Returned Footwear

You may handle footwear as reasonably necessary to establish its nature, characteristics and functionality.

For example, footwear should generally be tried on indoors on a clean, dry surface.

Please do not wear footwear outdoors if you intend to return it because you have changed your mind.

If goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality, you may be responsible for resulting diminished value where permitted by law.

This does not affect your rights where goods are faulty, misdescribed or otherwise do not conform to the contract.

15. Refunds

Where you validly cancel under the statutory cancellation rights, we will refund the payments due to you in accordance with applicable law.

This will generally include the cost of the least expensive standard delivery option we offered.

If you selected a more expensive delivery service, we are not required to refund the additional cost.

We may withhold the refund until we receive the returned goods or you provide evidence that you have returned them, whichever occurs first, where permitted by law.

Refunds will normally be made using the original payment method.

16. Faulty, Damaged or Misdescribed Goods

Your statutory consumer rights are not affected by these Terms.

Goods must generally be of satisfactory quality, fit for purpose and as described.

If you believe your footwear is faulty, damaged, incorrect or otherwise does not comply with the contract, please contact us at chellesfeet@outlook.com.

Depending on the circumstances and applicable law, you may have rights to repair, replacement, price reduction or refund.

We will assess the issue fairly and in accordance with applicable consumer law.

17. Exchanges

Where available, exchanges will be subject to our current returns procedure and stock availability.

If an exchange is not available or legally required, we may instead provide the remedy applicable under these Terms and UK consumer law.

Your statutory rights are not affected.

18. Promotions and Discounts

Promotional offers will be subject to any specific conditions stated with the relevant promotion.

We will not deliberately provide misleading information about discounts, previous prices, availability or promotional offers.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash.

19. Website Accounts and Security

You must not misuse our website.

You must not:

• attempt to gain unauthorised access to our website or systems;

• introduce viruses, malware or other harmful material;

• interfere with website security;

• use automated systems to attack, scrape or disrupt the website without permission;

• use the website for fraudulent or unlawful purposes;

• impersonate another person; or

• knowingly provide false information for fraudulent purposes.

We may restrict access where reasonably necessary for security or legal reasons.

20. Intellectual Property

All intellectual property rights in our website and its content belong to us or our licensors unless otherwise stated.

This includes, where applicable:

• logos;

• branding;

• photographs;

• product descriptions;

• graphics;

• text;

• website design; and

• other original content.

You may use the website for personal, non-commercial purposes.

You must not copy, reproduce, modify, distribute, sell or commercially exploit our content without permission, except where permitted by law.

21. Customer Reviews and Content

If you submit a review, photograph, comment or other material to us, you confirm that you have the right to submit it and that it does not unlawfully infringe another person's rights.

You must not submit content that is unlawful, fraudulent, defamatory, threatening, abusive, misleading or malicious.

We may remove content where reasonably necessary.

Where you submit content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for purposes connected with operating, marketing and promoting our business.

We will not knowingly publish fake reviews or falsely represent reviews as genuine customer experiences.

22. Third-Party Services

Our website may use third-party services, including Shopify, PayPal, Royal Mail, Evri, advertising platforms, analytics providers and other service providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for the content or policies of third-party websites that we do not control.

23. Website Availability

We aim to keep our website available and functioning correctly.

However, we cannot guarantee that the website will always be available, uninterrupted or completely error-free.

We may temporarily suspend or modify the website for maintenance, security, updates or operational reasons.

Nothing in these Terms limits any liability that cannot legally be limited.

24. Liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of statutory rights that cannot legally be excluded;

• defective products where liability cannot legally be excluded; or

• any other liability that cannot legally be excluded or limited.

Nothing in these Terms limits your statutory consumer rights.

Subject to the above, we will only be responsible for losses that are reasonably foreseeable and arise from our breach of the contract or applicable legal duties, to the extent permitted by law.

25. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including severe weather, natural disasters, war, terrorism, strikes, major transport disruption, government action, telecommunications failures or other events beyond our reasonable control.

This does not affect your statutory rights.

26. Complaints

If you have a complaint, please contact us first:

CHELLE'S BARGAINS LTD
Email: chellesfeet@outlook.com

We will try to resolve complaints fairly and promptly.

27. Governing Law

These Terms are governed by the law of England and Wales.

If you are a consumer, nothing in this section removes any mandatory consumer rights or legal protections available to you in your country or part of the UK.

28. Changes to These Terms

We may update these Terms from time to time.

The Terms applicable to an order will generally be those in force when you placed that order.

The current version will be available on our website.

29. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

30. Statutory Cancellation Form

You may use this form to notify us that you wish to cancel your order:

To: CHELLE'S BARGAINS LTD
Email: chellesfeet@outlook.com

I hereby give notice that I cancel my contract for the sale of the following goods:

Product(s):
Order number:
Ordered on:
Received on:
Customer name:
Customer address:

Date:

Signature: __________________________
(only required if this form is submitted on paper)

31. Contact Details

CHELLE'S BARGAINS LTD
Company number: 14069965
Registered in England and Wales
Registered office: 66 Greendale Drive, Radcliffe, Manchester, England, M26 1UQ
Email: chellesfeet@outlook.com

 

 

COOKIE POLICY

Last updated: 10 August 2026

This Cookie Policy explains how CHELLE'S BARGAINS LTD uses cookies and similar technologies on our website.

1. What Are Cookies?

Cookies are small files or similar technologies that are stored on or accessed from your device when you visit a website.

They can be used to make websites function, remember preferences, maintain security, understand website usage and measure advertising.

2. Essential Cookies

Some cookies are necessary for our website to operate.

These may include cookies required for:

• shopping baskets;

• checkout;

• customer accounts;

• authentication;

• website security;

• fraud prevention; and

• essential website functionality.

Where permitted by applicable law, these genuinely necessary technologies may operate without consent because they are required to provide the service you have requested.

3. Analytics Cookies

We may use analytics technologies to understand how customers use our website.

Analytics may help us understand:

• which pages are visited;

• how visitors navigate the website;

• website performance;

• how customers interact with products; and

• how our website can be improved.

Where consent is required, analytics technologies will only be used after the appropriate consent has been obtained.

4. Advertising Cookies and Tracking

We advertise our products using services including Google, YouTube and Instagram.

Our website may use advertising or measurement technologies associated with these services.

These technologies may allow us or the relevant advertising platform to measure advertising performance, understand interactions with our website or provide more relevant advertising.

Where applicable law requires consent, these technologies will not be activated until you provide the required consent.

5. Third-Party Technologies

Our website may contain technologies provided by third parties, including Shopify, payment providers, advertising platforms, analytics providers and other service providers.

The exact technologies used may change as we add, remove or update services.

Third-party providers may process information according to their own privacy policies.

6. Cookie Consent

Where required, when you first visit our website you will be given a choice regarding non-essential cookies and similar technologies.

You may be offered options such as:

Accept optional cookies
Reject optional cookies
Manage preferences

Non-essential cookies should not be activated before the required consent is obtained.

Continuing to browse the website does not, by itself, constitute consent to non-essential cookies.

7. Changing Your Preferences

You can change or withdraw your optional cookie consent using the cookie-preference tool provided on our website.

Your choices may affect certain website features.

8. Cookies and Personal Information

Some cookies and similar technologies may collect information that constitutes personal information.

Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable data-protection law.

9. Changes to This Cookie Policy

We may update this Cookie Policy when the technologies used by our website or our legal obligations change.

The latest version will be published on this page.

10. Contact

Questions about cookies can be sent to:

CHELLE'S BARGAINS LTD
Company number: 14069965
Registered office: 66 Greendale Drive, Radcliffe, Manchester, England, M26 1UQ
Email: chellesfeet@outlook.com

 

RETURNS & REFUNDS POLICY

Last updated: 10 August 2026

We want you to be happy with your purchase from CHELLE'S BARGAINS LTD.

This policy explains how returns, cancellations, refunds and faulty-product claims are handled.

Your statutory consumer rights are not affected by this policy.

Change-of-Mind Returns

When you purchase goods from us online as a consumer, you generally have a statutory 14-day cancellation right.

You normally have 14 days from the day after receiving your goods to tell us that you want to cancel.

You then normally have a further 14 days to return the goods.

To cancel, contact:

Email: chellesfeet@outlook.com

Please provide your order number and the product(s) you wish to return.

Footwear Condition

If you are returning footwear because you have changed your mind, please try the footwear on indoors on a clean, dry surface.

Do not wear footwear outside if you intend to return it.

Please return products in suitable condition and, where reasonably possible, with their original packaging and accessories.

You may be responsible for diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functionality of the goods.

Return Postage

Unless goods are faulty, damaged, misdescribed or another legal remedy applies, you are generally responsible for the direct cost of returning goods following a change-of-mind cancellation where we informed you of this before purchase.

We recommend obtaining proof of postage.

Faulty or Incorrect Goods

If your footwear is faulty, damaged, incorrect or not as described, contact us at:

chellesfeet@outlook.com

Please provide your order number and a description of the problem.

We may ask for photographs or other information to help investigate the issue.

Depending on the circumstances, you may be entitled to repair, replacement, price reduction or refund under applicable consumer law.

Refunds

Where a statutory cancellation applies, we will refund the payments due to you in accordance with applicable law.

This generally includes the cost of the least expensive standard delivery option offered.

We are not required to refund additional costs resulting from your choice of a more expensive delivery option.

Where permitted by law, we may withhold a refund until the returned goods are received or you provide evidence that they have been returned, whichever occurs first.

Refunds will normally be made using the original payment method.

Exchanges

Exchanges may be offered subject to stock availability and our current procedures.

Where an exchange is not available, we will provide the remedy applicable under consumer law where required.

Contact

For returns and refunds:

CHELLE'S BARGAINS LTD
Email: chellesfeet@outlook.com
Registered office: 66 Greendale Drive, Radcliffe, Manchester, England, M26 1UQ

 

DELIVERY POLICY

Last updated: 10 August 2026

CHELLE'S BARGAINS LTD currently uses Royal Mail and Evri to deliver customer orders.

Delivery Charges

Delivery charges will be displayed at checkout before you complete your purchase.

The available delivery options and prices may vary depending on the order, destination, product and delivery service available.

Delivery Times

Estimated delivery times will be displayed where applicable during the purchasing process.

Delivery estimates are not guaranteed unless we have expressly agreed a guaranteed delivery date with you.

We aim to dispatch orders as quickly as reasonably possible.

Unless otherwise agreed, applicable law generally requires online orders to be delivered without undue delay and within 30 days.

Delivery Address

You are responsible for providing an accurate delivery address.

If you enter an incorrect address, please contact us as soon as possible.

We will make reasonable efforts to assist, but additional delivery or redirection costs may apply where the error is attributable to incorrect information supplied by you.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us at:

chellesfeet@outlook.com

We may investigate the delivery with Royal Mail or Evri.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible.

Photographs may be requested to help us investigate the problem.

This does not affect your statutory consumer rights.

Delivery Responsibility

Where required by law, responsibility for the goods remains with us until they come into your physical possession or the possession of a person nominated by you, other than the carrier.

Contact

CHELLE'S BARGAINS LTD
Company number: 14069965
Registered office: 66 Greendale Drive, Radcliffe, Manchester, England, M26 1UQ
Email: chellesfeet@outlook.com